FAQ

How can I ensure the right size when ordering?

To select the appropriate size, we recommend consulting our size chart available on the product pages. This chart provides detailed measurements to help you make an informed decision based on your personal fit preferences.

What is your return policy?

All sales at NOGI RASMI are final. We do not offer refunds or exchanges for any products sold. Exceptions apply only in cases of defective or damaged items, or if the wrong item is sent. In such cases, please report the issue within 5 days of receiving your order.

How do I report a defective or damaged item?

If you receive a defective or damaged item, please contact our customer service within 5 days of receipt. We will assess the situation and may provide a replacement at our discretion.

What is the recommended care for your apparel?

To preserve our pieces, we recommend folding the garment inside out to wash in cold water with non-harsh detergent. Allow to air dry or dry on delicate cycle.  

How can I contact customer service?

For any inquiries or concerns, you can reach our customer service team found on the contact us page or DM us on our social media platforms.  We are here to assist you with any questions regarding your order or our policies.

Can I modify or cancel my order after it has been placed?

Once an order is confirmed, it cannot be modified or canceled. We recommend reviewing your order carefully before completing your purchase to ensure accuracy.

Do you offer international shipping?

Currently, we focus on domestic shipping within the United States. Please check back for updates regarding international shipping options in the future.

Do you offer in-store pickup?

Yes, in-store pickup is available for Detroit/Windsor locals inside of (Digimax Business Corporation). Full address is listed on checkout page. Please note this location is pickup only. Returns or exchanges are not processed at this location.